Tips for Applying


Tips for Applying

Tip #1: Use Google Chrome

  • For the best user experience, please use Google Chrome throughout the entire application process.

    Other web browsers may not support our interface and can cause errors in your application.

    If you do not have Google Chrome on your device, you can download it for free at

    Before you begin the application, please do the following on Google Chrome:

    1. Clear Your Cache
    2. Use Incognito Mode
    3. Disable Pop-Up Blocker

    Clear Your Cache

    Cached data is information that has been stored from a previously used website or application and is primarily used to make the browsing process faster by auto-populating your information. However, cached data may also include outdated information such as old passwords or information you have previously entered incorrectly. This can create errors in your application and may result in it being flagged for potential fraud.

    Use Incognito Mode

    Incognito mode allows you to enter information privately and prevents your data from being remembered or cached.

    Disable Pop-Up Blocker

    Our application includes multiple pop-up messages that are used to confirm the accuracy of the information you provide. You must disable the pop-up blocker on Google Chrome to see these messages.

Tip #2: Prepare Documents in PDF Format

  • All required documents must be uploaded to the Portal in PDF format only. When uploaded, the documents must be clear, aligned straight, and contain no disruptive background.

    Important Notes for Uploading Documents:

    1. All documents must be submitted in PDF format.
    2. File size must be under 15MB.
    3. The file name CANNOT contain any special characters (!@#$%^&*()_+).
    4. If your file is password protected, you will need to enter it in.

    Don’t have a scanner?

    We recommend downloading and using a free mobile scanning app.

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Tip #3: Use a Valid Email Address

  •  Please make sure you are using a valid email address and that it is spelled correctly in the application.

    Updates and additional guidance for your application will be sent to the email address you provide. Certain email addresses cannot be recognized in Lendistry’s system and may cause delays in communication regarding your application.

    If you used an incorrect or invalid email address in your application, contact Lendistry’s Customer Experience Center at 1-888- 208-0015, Monday through Friday (7:00 a.m.-7:00 p.m. PDT).

    DO NOT submit a new application. Submitting multiple applications may be detected as potential fraud and disrupt the review process for your application.

    Invalid Email Addresses
    The following email addresses will not be accepted or recognized in our system:

    Emails beginning with info@

    Emails ending with or


Need Assistance?


Program & Guideline Support by Los Angeles Small Business Development Center (LA SBDC)



Contact LA SBDC if you require assistance with: 

• Understanding the program guidelines 

• Eligibility requirements 

• Document requirements 

• In-language support (Spanish) 


LA SBDC Customer Experience Center:



9:00A.M. – 5:00P.M. PT 

Closed on all Federal holidays.

Technical Support for your Application by Lendistry




Contact Lendistry’s Customer Experience Center if you require assistance with: 

• Creating an account for the application portal 

• Troubleshooting your portal account 

• Completing and submitting the application 

• How to upload documents 

• Guidance on how to link your bank account in the portal and/or verify your identity during the application process 

• Checking the status of your application 


Lendistry’s Customer Experience Center: 



7:00A.M. – 7:00P.M. PT 

Closed on all Federal holidays.